13 years experience in Healthcare UX Design
Utilization and care management enterprise software for health insurance
Configuration tools for expansion of nationwide health insurance plans
Ambulatory call center patient relationship management system
Requirements ambiguous? Not sure we are solving the right problem? No problem. Working through ambiguity towards clarity, alignment, and delight for business stakeholders and end users is my strength.
Featured Work
Health Insurance
Patient Registration
Key Ingredient
Vote Notes
Health & Wellness
My favorite work samples below include UX artifacts from discovery workshops I designed and facilitated, user flow diagrams for product owners / UX designers / developer alignment, and one page guides for new processes I designed for product teams.
A Smattering of UX Deliverables
Clinical Workflow Diagram
Centene Corporation
App Authentication Process
Bon Secours Mercy Health
KPI Development Exercise
Bon Secours Mercy Health
User Flow
Centene Corporation
Workflow Mapping Exercise
Bon Secours Mercy Health
Product Lifecycle Monitoring
Bon Secours Mercy Health
Discovery Workshop Facilitation
Centene Corporation
Care Management Workflow
Bon Secours Mercy Health
Ethnographic Research
Bon Secours Mercy Health
Projects of Note
2021
Design resource for creation of Salesforce Health Cloud / Marketing Cloud enterprise call center software for ambulatory clinics with Epic integration for clinical data, Design and facilitation of User Acceptance Testing for MVP release.
2021
Stakeholder communications and training program design for enterprise data management migration to Informatica.
2020
Lead Web Solutions Analyst for corporate offices and clinical facilities during migration of legacy intranets to SharePoint Online / M365 including complex workflow process automation solutions for Real Estate, Clinical Informatics, Purchased Services Procurement Review, and Electronic Health Record implementation teams. Migration / consolidation of 2,000 team sites and more than 20,000 policies. Design and facilitation of enterprise in-person and LMS based training program to support the migration, clean up existing sites, and train site owners.
2019
Epic Welcome Study (see case study for more details)
Design of ethnographic study to analyze success of existing Welcome implementations to guide rollout to other markets.
2019
Epic On My Way Pilot Measures of Success workshop design and facilitation
Success metrics workshop, stakeholder alignment, and ethnographic research study design for evaluation of pilot in Toledo, Ohio: 5 Emergency Departments and 4 walk-in clinics.
